I used my cell phone to tell a Verizon robot that I wanted something related to my Internet hardware changed. That robot then directed a human to come to my location and perform a "modify hardware" task. When the technician finished, he reported back to the robot that his task was completed to the robot's standards. The robot then phoned me, asking questions about my technician's performance. The results of which were input to an algorithm that calculated the technician's worth to the company.