To be fair, I blame poorly-designed UX.
Technology should not be harder to figure out than a toaster for normal people.
@ephzero Toaster might be a bad example. But everyone is fine with reading the manual if they buy a new TV, dishwasher, washing machine, etc. Yet they expect that something way more complex, a general purpose computer, will just work? I remember the early days of PC's, you got real manuals with each computer and software and people actually read it. I'm not against good UX and agree that it should be as easy and self explaining as possible. But don't expect the impossible.
"I appreciate SDF but it's a general-purpose server and the name doesn't make it obvious that it's about art." - Eugen Rochko