Normal people are so freaking helpless with technology.

And they definitely don't know how to provide enough information for troubleshooting.

That is all.

To be fair, I blame poorly-designed UX.

Technology should not be harder to figure out than a toaster for normal people.

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@ephzero Toaster might be a bad example. But everyone is fine with reading the manual if they buy a new TV, dishwasher, washing machine, etc. Yet they expect that something way more complex, a general purpose computer, will just work? I remember the early days of PC's, you got real manuals with each computer and software and people actually read it. I'm not against good UX and agree that it should be as easy and self explaining as possible. But don't expect the impossible.

>Tech people are so freaking helpless with pedagogy. They definitely don't know how to interpret information for troubleshooting.
Unfortunately it's everywhere the same. Users don't know how to use computers and tech users don't know how to explain it to them.

@ephzero They also don't understand that the person they ask for help is usually lacking 100% of their context. Then they complain about support persons asking questions about obvious (to them) things to which they can't or don't want to provide answers when you want to trace back to the original problem they had and started to solve in the most mysterious way imaginable.


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