A friend of mine whose vision is compromised and who is more about the Arts and Humanities than STEM informs me she is struggling with #Protonmail.
@cosullivan Was about to suggest talking to them about this, but then looked up if it is a known problem:
There is post on that problem on their reddit about this, where they mention that they are currently working on improving the visuals. See here: https://www.reddit.com/r/ProtonMail/comments/ghxigg/a_high_contrast_mode_or_dark_mode_would_help/
Otherwise I'd suggest using PGP, which is what ProtonMail actually uses. There are plugins e.g. for Thunderbird (I think they are even making it a core feature) and probably for other mail programs too.
@cosullivan I don't know how easy it is to set those up though. And as you mentioned your friend is not tech savvy. Other ways would be to use things like Signal, what would stop you from sending longer messages. I think they also have a PC version.
@drwho @JonYoder @cosullivan could have been my mistake in setting up, but they not only killed my access to my account for "nonpayment", but they also have completely stonewalled me (via email support) about how to use their service with my existing username without paying them per person I wanted to talk to.
Reviewing their pricing page, looks like "somehow" I was signed up for their "pro" plan "trial". Still no idea how I managed to end up with that, and it felt shady af. As far as I can tell, new accounts get a trial, and then you're hosed unless you pay them.
@eryn @drwho @JonYoder @cosullivan Signal gets a lot of crap, but IMO it's by far the most usable option, and it's what I, as a techie, choose to use myself. And I don't tweak it. So far all of the shade I've seen thrown at it is about their choosing usability over ideological purity. And usability is critical for security.
@eryn the intention is for free or no-cost alternatives for a senior no-tech person with vision issues. Free alternatives with low or no learning curves are preferred.
We are in near-daily contact about a situation i'd rather not display to gmail, yahoo, hotmail. That's one challenge - my insistence on privacy. The other challenges are her vision and what she knows and wants to learn about privacy-conscious technologies (none).
#Signal desktop client still does not have voice or video calling
#jami has a good desktop client with voice and video calling, its also distributed, p2p
@cosullivan I would go with Signal or XMPP+OMEMO.
@cosullivan You can use Protonmail through desktop email apps, would something like Thunderbird have good enough accessibility options?
@jaranta i can find out. i have Enigmail installed with Thunderbird. if/when she informs me what platform, operating system, mail client she has i will know what to try.
Deltachat works with E2E
Has desktop app uses email.
@cosullivan Maybe Protonmail Bridge with Thunderbird and/or Signal + XMPP? Those can work.
@joeo10 Ooh good ideas i'll read up on those, thanks.
@cosullivan No prob and let me know how it goes!
@cosullivan I'm confused about the problem. Is her difficulty with Protonmail based on eyesight issues?
@scooterbird Yes, vision issues are frustrating her protonmail experience. We have a workaround, and thanks to the fediverse several solutions.
@cosullivan Alright. I was going to suggest some magnifiers to assist with the situation, or perhaps a remote management software package so that the UI could be established.
My company specializes in senior users. Familiarity of the interface is a big matter to navigate.
@cosullivan Hey you could maybe look into S/MIME? It's essentially something like PGP but comes with support built-in in clients like Apple Mail, Thunderbird and Outlook and is easier to use but the downside is you need to buy a certificate somewhere. 😔 Alternatively self-signed certificates which you and your friend trust manually but then it's starting to get complicated again. 😢
@cosullivan I had another thought. Couldn’t you set things up for her over TeamViewer Quick Support? 🤔
"I appreciate SDF but it's a general-purpose server and the name doesn't make it obvious that it's about art." - Eugen Rochko