You may ask people money to fix bugs and do releases, to each their own.
But you can't charge money to "receive" bug reports. Bug reports are a contribution _towards_ your software.
If you don't want them, don't open a public bug tracker and don't publish your e-mail. And STFU about it.
This is also a nasty tactic. Hook you up with free app, charge you for support.
Please have the courage to sell your stuff, instead of setting up traps.
@cadadr I don't know, I read this page, and the follow up on https://raccoon.onyxbits.de/blog/reactions-bugreport-free-support/ and it sounds pretty reasonable. It's super direct and not the conventional way of phrasing it, but it seems fair to me. My software is definitely less popular but I'm even worse: people send me their bug reports and feature requests, and if I don't feel like working on it I tag them as "help needed" and that's it. I won't even take their money.
Interesting. Yeah, the main sticking point I have is where they discourage other users from foruming together and fixing bugs together because that’d compete with the business model here. They don’t need to host the community forum / tracker themselves but one just existing would be a good idea. This is the opposite of @kensanata’s “Help wanted”.
That’s what it says on the webpage both of you linked to. I don’t think FOSS releasers are obligated to host forums/tickets, or be involved themselves, but I think it’s a good idea to encourage users foruming up somewhere. But they seem to see that as a threat to their meal ticket. IDK, I don’t think this is that bad. Selling support is a GNU classic.
@kensanata It's the communication part that sucks. Like charging for bug reports is a novel concept so he shouldn't insult people for not expecting that, and instead just communicate it better. Not hide it behind a blog post or a link at the bottom of the page.
Like I have a handful elisp programs and receive bugs every other month or so, and even that can be tiring. So I don't dispute that but IMHO it's important to be up-front and honest about things.
@kensanata What you do is normal and expected, OTOH. If I sent you a report and you tagged it an left it there, I'd know that you're busy or unwilling and move on, either fix it myself or forget about it. Nothing wrong with that because that's a widespread convention in FOSS community.
But like in 15 years of computer use I haven't encountered something like this, in FOSS or commercial, so how am I supposed to know?
"I appreciate SDF but it's a general-purpose server and the name doesn't make it obvious that it's about art." - Eugen Rochko